The transportation ecosystem – more dynamic than ever
Last mile delivery is a rapidly maturing but challenging element of the logistics and transportation industry. Last-mile delivery accounts for up to 30-35% of the total delivery cost, which means providing better last-mile support in transportation and warehousing management becomes critical. The increasing importance of last-mile delivery is becoming evident across all modes of transport – rail, road, air and water.
Freight shipping companies have long been implementing or updating technology to enhance last-mile support. The focus is on improving reliability, reducing waste, enhancing customer experience, and increasing the overall competitiveness of the transportation ecosystem. During the COVID-19 outbreak, many shippers and carriers have integrated digital platforms and transportation information systems to enhance the last-mile experience by achieving:
Real-time visibility into shipment status to improve end-to-end tracking and customer communication Cost-effectiveness suggestions to provide carriers and customers with better rates Request ratings to quickly help customers better understand last-mile delivery requirements Blended retail methods to save time and ensure timely delivery at the customer’s location
The future will also be influenced by the evolving regulatory landscape governing the use of advanced technology-enabled solutions such as autonomous mobility and automated parcel lockers, as well as solutions targeting sustainability such as the use of low-emission electric modes.
